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All our courses can be delivered in a variety of different ways. Some courses might have to be delivered in the classroom if there is a specific practical observation that would need to be carried out to achieve the standards of the qualification.

Please see our list of specialist areas below, if you want to know more, please get in touch.

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Corporate & Customer service

Some of the great courses we deliver for our clients.

  • Handling Difficult Customers (introduction to advanced)

  • Effective Questioning

  • Emotional Intelligence

  • Closing Techniques

  • Assertiveness

  • Effective Sales Questioning

  • Handling Customer Objections

  • Building Great Rapport

  • Coaching

  • Creating customer service ambassadors

  • Influencing

  • Resilience

  • Managing Performance

  • Motivating Teams

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